Saw this on Smoot. I hope she doesn't mind me posting it here as I'd like to spread the word.

It's not our fault you can't prove it

So on Monday evening I bought a sandwich wrap and yoghurt to-go from a rather atas nearby sandwich shop, brought it back to the office and devoured it inside of 15 minutes.

8.5 hours later, I was warded in a hospital for food poisoning and pre-mature contractions.

I just spent 2 days in the hospital with a needle in my left hand, and a concoction of antibiotics, dextrose solution and saline being drip-fed into my vein. Every 2 - 3 hours, a timer would go off and would continue until a nurse came to change the drip. Therefore, every 2 - 3 hours, I would wake up, night and day. I was not permitted to eat or drink for 18 hours.

After my discharge, I called the sandwich shop to let them know about the problem, and to ask them to please reimburse me for the hospital bill. I told them about the timeline since eating the food and getting the symptoms, the doctor's findings and the doctor's view as to the most likely and probable cause. I also told them about how the quality and colour of the output matched the quality and colour of the input.

They gave me a long description of their food safety procedures. Going by their account, no one could ever get food poisoning after eating at their establishment. They suggested that I should look to other possible sources of funding for my hospital bill. They indicated as a gesture of good faith that I could possibly look to claiming on their public liability insurance, but would need to provide a full medical report and all findings to their insurer. I would probably also need to deal with their insurer directly. Finally, there would be no guarantee of a successful claim, since I was unlikely to be able to prove that they were the cause of the problem.

They were apologetic about the fact that I had almost miscarried. However, it was likely not caused by them. However, my complaint would go through the proper procedures and would be responded to shortly.

Munch
112 Robinson Road
#01-01 HB Robinson
tel. 223 5197
Open 8am to 8pm

They can treat this as my food review.